AcuWellness Atlanta Cancellation, Rescheduling & Prepayment Policy
We understand that plans can change. This policy is designed to help AcuWellness Atlanta manage appointment availability fairly while giving patients clear options when they need to cancel or reschedule.
Please review this policy before booking your appointment.
1. Scope
This policy applies to appointments and services booked with AcuWellness Atlanta, whether scheduled online, by phone, or directly with the clinic.
This includes prepaid appointments and other services for which payment may be collected at the time of booking.
2. Cancellation & Rescheduling Notice
Please provide at least 24 hours’ notice if you need to cancel or reschedule your appointment.
Providing advance notice gives the clinic an opportunity to offer the appointment time to another patient.
Whenever possible, please make changes as early as you can.
3. Cancellations or Rescheduling More Than 24 Hours in Advance
If you cancel or reschedule your appointment more than 24 hours before the scheduled start time, you may:
- Transfer your payment to another appointment, or
- Request a refund when applicable.
If you choose to reschedule, your existing payment may be applied toward the new appointment.
4. Late Cancellations — Less Than 24 Hours
If you cancel your appointment less than 24 hours before the scheduled start time, your prepaid amount is generally non-refundable.
When appropriate, the clinic may allow the payment to remain on your account as a service credit toward a future appointment.
Service credits are subject to clinic approval and may not be exchanged for cash.
5. Service Credits
When a service credit is provided, the credit may be applied toward an eligible future appointment with AcuWellness Atlanta.
The value of the credit will generally be based on the amount retained from the original appointment.
Please contact the clinic if you have questions about using a service credit.
6. No-Shows
A no-show occurs when a patient does not attend a scheduled appointment and has not cancelled or rescheduled in advance.
If you do not attend your appointment without notice, the prepaid appointment amount may be forfeited.
Future appointments may require payment in advance.
7. Late Arrivals
Please arrive on time for your scheduled appointment.
If you arrive more than 15 minutes late, the available treatment time may need to be shortened.
If there is not enough time to appropriately provide the scheduled service, the appointment may need to be rescheduled.
Depending on the circumstances, the late-cancellation policy may apply.
If you know you are going to be late, please contact the clinic as soon as possible.
8. If AcuWellness Atlanta Cancels Your Appointment
If AcuWellness Atlanta needs to cancel or reschedule your appointment, you may choose to:
- Reschedule your appointment and transfer the payment to the new appointment, or
- Receive a full refund of the applicable prepaid appointment amount.
You will not be charged a cancellation fee when the clinic cancels your appointment.
9. Emergencies & Special Circumstances
We understand that emergencies, illness, severe weather, and other unexpected situations can occur.
Exceptions to this policy may be considered by AcuWellness Atlanta on a case-by-case basis.
Please contact the clinic as soon as possible if an unexpected situation affects your appointment.
10. Prepayments & Refunds
Some AcuWellness Atlanta appointments require payment at the time of booking.
Your prepayment reserves your scheduled appointment time.
If You Cancel More Than 24 Hours in Advance
Your payment may be transferred to another appointment or refunded when applicable.
If You Cancel Less Than 24 Hours in Advance
Your payment is generally non-refundable but may, at the clinic’s discretion, be retained as a service credit toward a future appointment.
If You Do Not Attend Your Appointment
The prepaid amount may be forfeited.
If AcuWellness Atlanta Cancels
You may transfer your payment to another appointment or receive a full refund.
Refunds that are approved will be returned through the original payment method when possible.
Processing times may vary depending on the payment provider or financial institution.
11. How to Cancel or Reschedule
If you need to make a change to your appointment, please use the rescheduling or cancellation option provided with your appointment confirmation when available.
You may also contact AcuWellness Atlanta directly.
Please make any changes more than 24 hours before your scheduled appointment whenever possible.
Keep any cancellation or rescheduling confirmation for your records.
12. Appointment Reminders
AcuWellness Atlanta may send appointment confirmations and reminders by email and/or text message.
These reminders are provided as a convenience.
Patients remain responsible for keeping track of their scheduled appointment time and contacting the clinic if a change is needed.
We encourage patients to make any necessary changes before entering the 24-hour cancellation window.
13. Policy Updates
AcuWellness Atlanta may update this policy from time to time.
The current version of the policy will be made available through the AcuWellness Atlanta website and/or booking process.
The policy presented at the time of booking will apply to that appointment unless otherwise agreed by the clinic.
Contact AcuWellness Atlanta
Buckhead Location
550 Pharr Rd NE, Suite 410
Atlanta, GA
Phone: (404) 841-9994
Email: acuwellnessatlanta@gmail.com
Cumming Location
106 Pilgrim Village Dr, Suite 400
Cumming, GA
Phone: (678) 513-8862
Email: drliliu@gmail.com
Website: acuwellnessatlanta.com
Agreement
By scheduling an appointment and submitting payment, you acknowledge that you have reviewed and agreed to AcuWellness Atlanta’s Cancellation, Rescheduling & Prepayment Policy, including the terms regarding cancellations, rescheduling, late cancellations, no-shows, service credits, and refunds.
If you have questions about this policy, please contact AcuWellness Atlanta before completing your booking.